This accessibility statement applies to the Transaction Management System (TMS), a Homes England website.

This website is run by Homes England We want as many people as possible to be able to use it. For example, that means you should be able to:

• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We aim to meet international accessibility guidelines; however, this may not always be possible, or we may have missed a problem.

We know some parts of this website are not fully accessible:

• screen reader users are prevented from accessing some of the website
• voice activated software users are prevented from accessing some of the website
• navigating the site may be difficult for users
• word documents and PDF's may not be accessible
• content may be confusing without specific domain knowledge

Feedback and contact information

If you need information on this website in a different format:

• email: webaccessibility@homesengland.gov.uk

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact webaccessibility@homesengland.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. You can contact us using the details listed above.

Technical information about this website’s accessibility

Homes England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Keyboard only users will find it difficult to navigate some content due to an illogical focus order, with some elements being unable to receive focus entirely (WCAG 2.1 success criteria 2.4.3 Focus Order, 2.4.7 Focus Visible).

Screen reader users will struggle with the general navigation of pages due to illogical heading structures (WCAG 2.1 success criteria 2.4.6 Headings and Labels, 1.3.1 Info and Relationships).

Mobility impaired users will encounter multiple elements that are not accessible to standard keyboard commands or voice activation software (WCAG 2.1 success criteria 1.1.1 Non-text Content, 1.3.1 Info and Relationships, 4.1.1 Parsing, 4.1.2 Name, Role, Value, 4.1.3 Status Messages).

The text may not reflow in a single column when you change the size of the browser window, modify the line height or spacing (WCAG 2.1 success criteria 1.4.10 Reflow, 1.4.4 Resize text).

Disproportionate burden

We are not seeking to claim a disproportionate burden exemption for any part of this service.

What we’re doing to improve accessibility

Having conducted basic tests internally at Homes England before the service went live, we will continue to review the accessibility of the site whenever changes are made to it and will also look to conduct user testing with users with impairments.

Preparation of this accessibility statement

This statement was prepared on 20 May 2021.

This service was last tested on 20 May 2021. The test was carried out by Homes England staff.

We tested all the service’s content using keyboard input, WAVE browser extension and screen reader software.